We do not provide any personally identifiable information about you to any third parties without your consent, unless those third parties have agreed to our confidentiality provisions and only use the information to help us operate the site, or as we are required by law to disclose such information.
Our site is intended for use by adults. If we believe that a child under thirteen (eighteen for Maine residents) has submitted information, we will delete the information.
Our site has security measures to protect against loss, misuse or alteration of your information. Federal law protects you as a consumer against unauthorized charges made to your card. Talk to your credit card company for more information on protecting yourself from unauthorized charges.
Follett of Canada, Inc. Privacy Statement:
Follett of Canada, Inc. ("Follett", "we", "us" or "our") takes steps intended to meet privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada. This statement does not apply to information about our employees or to information that is not personal information.
Personal Information We Collect
Follett and its agents and representatives collect personal information in a number of circumstances in the course of carrying out our business and providing you with our products and services. Personal information we collect includes:
- name, address, email address, telephone number, and other contact information;
- shipping and billing addresses and other shipment details about you or persons to whom you supply books or other merchandise or services;
- if you choose to open an efollett.com or follettbooks.com account, your email address and account password;
- credit card or other payment and financial information;
- your product and service preferences, age, gender, and other demographic information, some of which may be optional;
- transaction and usage history including your shopping, purchases, traffic patterns, the pages you visit and related site usage inside our website and customer profiles;
- information you provide when you contact us by any means including in person, online, by phone, or by mail; and such other information we may collect with consent or as permitted or required by law.
Use of Personal Information
Follett generally uses personal information for the following purposes:
- carrying out our business, including processing and servicing orders, billing, collecting payment and accounting for those purchases;
- sending order confirmations and delivery information;
- if you create an efollett.com or follettbooks.com account, keeping your personal billing and shipping information, including your credit card number, on file for future purchases unless you tell us not to;
- responding to your questions or enquiries;
- identifying your purchasing preferences;
- unless you opt out, contacting you by telephone, mail and/or email with respect to Follett products and special offers or promotions;
- establishing your eligibility for special offers and discounts;
- maintaining business records including records concerning purchases and payments on your account;
- to detect and protect against fraud;
- meeting legal, regulatory, insurance, security and processing requirements; and otherwise with consent or as permitted or required by law.
Disclosure of Your Personal Information
Follett discloses personal information in the following circumstances:
- to manage and administer accounts including to process credit card, cheques or other forms of payment;
- to enforce any debts that you may owe to us;
- to detect and protect against fraud;
- to our affiliates (including outside of Canada) for internal audit, management, billing, insurance, regulatory or administrative purposes;
- as necessary to meet legal, regulatory, insurance, audit, processing and security requirements; and
- with your consent, or as permitted or required by law such as where we are required to do so by subpoena, court order, warrant or legally permitted inquiry by a government agency.
Note that Follett’s parent company is located in the United States and personal information you provide to us will be collected, used, disclosed, stored and processed in the United States or elsewhere outside of Canada for the purposes described in this Privacy Statement. Measures Follett takes to protect your personal information are subject to Canadian, United States and other foreign laws applicable to Follett and its affiliates and agents, for example, lawful requirements to disclose personal information to government authorities in those countries.
Service Providers. Follett may transfer personal information to third party agents or service providers (including affiliates acting in this capacity) we engage to provide various services on our behalf, such as: hosting and maintaining our website; ad-serving (placing third party ads on our sites); delivering certain merchandise you purchase; mailing; providing some of the services you use on our websites; managing some of our internal operations such as data analysis, site activity data collection and e-mails; call centre, administrative, billing or other processing services; or otherwise to collect, use, disclose, store or process personal information on our behalf for the purposes described in this Privacy Statement. Some of these service providers or affiliates may be located outside of Canada, including in the United States, and your personal information may be collected, used, disclosed, stored and processed in the United States or elsewhere outside of Canada for the purposes described in this Privacy Statement. Reasonable contractual and other measures we may take to protect your personal information while processed or handled by these service providers are subject to legal requirements in Canada, the United States and other foreign countries applicable to our affiliates, agents and service providers, for example lawful requirements to disclose personal information to government authorities in those countries.
Business Transactions. Personal information may be used by Follett and disclosed to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Follett or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples:
- permitting those parties to determine whether to proceed or continue with the transaction
- fulfilling reporting, inspection or audit requirements or obligations to those parties.
Assignees or successors of Follett or our business or assets may use and disclose your personal information for similar purposes as those described in this Privacy Statement.
Legal, Regulatory, etc. Follett may disclose your personal information as necessary to meet legal, regulatory, industry self-regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law (including as required by applicable Canadian and foreign laws applicable to Follett or our agents and service providers, and including lawful requirements to disclose personal information to government authorities in those countries).
Our website, follettofcanada.ca, uses an application called a "cookie" to improve your shopping experience. A cookie is an element of data that allows us to recognize you and provide information you need to make it easier to use our site. We use temporary session cookies on all of our secure pages to assign and store a session ID to you so that you can move uninterrupted between the areas of our site. This session ID is also used for internal reporting purposes. It is not personally identifiable to you, and this type of cookie does not leave any retrievable information on your hard drive.
You can always set your browser to notify you when you receive a cookie, allowing you to decide whether or not to accept it. At no time can the cookie read any information from your hard drive, and you can remove it from your machine at any time.
Links to other websites
Certain links within follettofcanada.ca may take you to other websites which are not maintained by Follett. The inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. Such websites may contain terms and conditions, privacy provisions, confidentiality provisions or other provisions that differ from the terms and conditions applicable to follettofcanada.ca. Follett assumes no responsibility for the content, accuracy, validity, legality or otherwise of any materials or information contained on such sites.
Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Statement, if applicable, or otherwise at the time of collection.
You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. You may withdraw your consent by contacting us at the contact information provided below. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. Note also that where we have provided or are providing products or services to you, your consent will be valid for so long as necessary to fulfil the purposes described in this Privacy Statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (for example, but not limited to, maintaining reasonable business and transaction records, disclosures to Canadian and foreign government entities as required to comply with laws, and reporting on credit information after credit has been granted, if applicable).
Follett collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of Follett who require access to your personal information in order to fulfil their job requirements will have access to your personal information.
Access, Correction and Contacting Us
Follett may establish and maintain a file of your personal information for the purposes described above, which will be accessible at 381 Kent Street, Suite 327, Ottawa, Ontario, K2P 2A8. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention Chief Information Security Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above or telephone us at 613-230-6148.
Privacy Statement Changes
This Privacy Statement may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this statement, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this Privacy Statement. If you are concerned about how your personal information is used, you should check our website periodically or contact us as described above to obtain a current copy of this statement. We urge you to request and review this Privacy Statement frequently to obtain the current version. Your continued provision of personal information, purchase of products or use of our services following any changes to this Privacy Statement constitutes your acceptance of any such changes. This privacy statement is effective as of March 1, 2011.