Managing for Quality in the Hospitality Industry

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.King, John H. is the author of 'Managing for Quality in the Hospitality Industry', published 2005 under ISBN 9780130945891 and ISBN 0130945897.